Frequently Asked Questions
Everything buyers usually ask before placing a first order. Still unsure? Talk to our sales team.
Ordering & MOQ
What is your minimum order quantity?
Standard designs start at 100 pieces per item. For custom-developed designs the MOQ is 500 pieces, and mixed containers combining several designs are welcome.
Can I order a sample before mass production?
Yes. Stock samples are available immediately and custom samples take 7–10 days. Sample fees are refunded against the bulk order.
How do I get a quotation?
Add products to the inquiry list, submit your quantity and target market, and our sales team replies within one business day with FOB pricing.
Do you support OEM / ODM?
Both. We can produce under your brand with custom colour boxes, hang tags and barcodes, or develop an entirely new sculpture from your sketches or reference photos.
Production & Quality
What is the production lead time?
50–60 days after sample approval and deposit for most orders. Peak season (July–October) may require a slightly longer window, which is confirmed in the quotation.
What material are the products made of?
Hand-painted polyresin with a stone-powder base. All paints and finishes comply with EU CE and US FDA requirements for decorative home accessories.
How do you control quality?
Raw material inspection, in-line checks during casting and painting, 100% visual inspection before packing, and drop testing of every export carton.
Can you customise colours and finishes?
Yes. Our painting department operates a dust-free booth and can match Pantone colours, antique washes, metallic finishes and glossy or matte topcoats.
Packing & Shipping
How are products packed?
Each piece is wrapped in foam or bubble bag and packed in a five-layer export carton. Carton size, CBM and gross weight are listed with every quotation.
Which shipping terms do you support?
FOB Xiamen is standard. We also arrange EXW, CIF and DDP through long-term freight forwarders for sea, rail and air shipments.
Can you ship to Amazon FBA?
Yes. We can print FNSKU labels, apply FBA carton requirements and book the shipment with your forwarder or ours.
What payment terms do you accept?
30% deposit with the balance against the bill of lading copy. T/T is standard; L/C at sight is available for larger orders.
After-sales
What happens if items arrive damaged?
Send photos of the damaged cartons and pieces within 15 days of arrival. Verified transport damage is replaced in the next production run or credited.
Do you keep my designs confidential?
Yes. We sign NDAs on request and never resell a customer-exclusive mould or artwork.
How can I track my inquiry?
Use the inquiry number from your confirmation page together with your email on the Track an Inquiry page.
Didn’t find your answer?
Send us your question and we will reply by email, usually within a few hours.